Contact us
Whether something is broken the night before your wedding or you just have a suggestion, write to us.
We’ll get back to you as quickly as we can. If your event is in the next 48 hours, say so in the subject line so we can prioritize it.
Emailing from the address you signed up with helps — it lets us find your event without a back-and-forth.
Before you write
A few things we’re asked often, answered here so you don’t have to wait on us.
How do I get a refund?
If your event hasn’t happened yet and you bought the Event Pass within the last 30 days, email us from your account address and we’ll refund it in full — no questions, no forms. The full terms are on the refund policy page.
My guest list is bigger than 50 names. What happens?
Everything still works, but guests only see the first 50 names alphabetically until you buy the Event Pass. The pass is a one-time $29 and covers up to 1,000 guests. See pricing.
I lost my QR code, or I need to print it again.
Nothing is lost. Sign in, open your event, and the Share tab has the QR code as a PNG or SVG plus printable signs. The link never changes, so an old printed code keeps working.
Can you delete my data?
Yes. Email us from your account address and we’ll delete your account and every event on it. Guest lists are never sold, shared, or used to train anything — the details are in our privacy policy.